Some people..
Fri Oct 01, 2004 9:19 am
I almost put this in the jokes board, but sadly although being hilarious, its all very very serious 
This is the actual dialogue of a former WordPerfect Customer Support
employee.
"Rich Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went away"
"Went away?"
"They disappeared."
"Hmmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's a blank; it won' t accept anything when I type."
"Is the computer in Dos mode?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power cord
goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into the
wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there were two
cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other
cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of
your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle it's because it's
dark."
"Dark?"
"Yes - the office light is off, and the only light I have is coming in
from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power failure."
"A power... a power failure?... Aha, Okay, we've got it licked now.
Do you still have the boxes and manuals and packing stuff your computer
came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too danged stupid to own a computer!!"
This is the actual dialogue of a former WordPerfect Customer Support
employee.
"Rich Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went away"
"Went away?"
"They disappeared."
"Hmmm. So what does your screen look like now?"
"Nothing."
"Nothing?"
"It's a blank; it won' t accept anything when I type."
"Is the computer in Dos mode?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind, can you move your cursor around the screen
"There isn't any cursor: I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power cord
goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into the
wall."
"Yes, it is."
"When you were behind the monitor, did you notice that there were two
cables plugged into the back of it, not just one?"
"No."
"Well, there are. I need you to look back there again and find the other
cable."
"Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of
your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"No."
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle it's because it's
dark."
"Dark?"
"Yes - the office light is off, and the only light I have is coming in
from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power failure."
"A power... a power failure?... Aha, Okay, we've got it licked now.
Do you still have the boxes and manuals and packing stuff your computer
came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too danged stupid to own a computer!!"
Fri Oct 01, 2004 9:56 am
I think I started laughing at the power failure bit. XD
Honestly I cannot believe this actually happened! I admire the assistance person's patience and I almost felt sorry for the customer. (I think I got some names wrong. *coughs*). Then again, power failure is just a bit *too* obvious of to why the computer is not letting you type.
Personally I would have attempted to put this in the joke board too. XD
Fri Oct 01, 2004 10:09 am
_jaye_ wrote::roflol: I think I started laughing at the power failure bit. XD
Honestly I cannot believe this actually happened! I admire the assistance person's patience and I almost felt sorry for the customer. (I think I got some names wrong. *coughs*). Then again, power failure is just a bit *too* obvious of to why the computer is not letting you type.
Personally I would have attempted to put this in the joke board too. XD
Hehe, I agree. But it's all because of thepower failure! If the light's out cause of the powr failure, so is the computer! Idot...
Fri Oct 01, 2004 10:28 am
I've seen this before on a jokes site, and it was posted on the jokes board once too I think I heard/read that the assistant was fired or something, though... O_o
I think I heard/read that the assistant was fired or something, though... O_o
Fri Oct 01, 2004 10:41 am
Hmm.. **ponders moving the thread** XD
I dunno.. Jim might fire me..
**cracks up**
Umm.. yea, that's ridiculous. My power went out for about 20 minutes a couple of weeks ago. It woke me up because I can't sleep without the sound of my fan. For a couple of moments I thought about getting online to complain to my friends about it... but it quickly dawned on me that the power wouldn't work on my computer either.
Hey, don't blame me, I had just woken up.
I dunno.. Jim might fire me..
**cracks up**
Umm.. yea, that's ridiculous. My power went out for about 20 minutes a couple of weeks ago. It woke me up because I can't sleep without the sound of my fan. For a couple of moments I thought about getting online to complain to my friends about it... but it quickly dawned on me that the power wouldn't work on my computer either.
Hey, don't blame me, I had just woken up.
Fri Oct 01, 2004 10:52 am
Sapphire Faerie wrote:Hmm.. **ponders moving the thread** XD
I dunno.. Jim might fire me..
**cracks up**
LOl, that is a joke in its right.
I've seen this joke before... but I never knew it was a true incident. Even if it's true, I think some parts may be exaggerated. How can anyone be that stupid?
Fri Oct 01, 2004 11:24 am
Aiyee some people. At least he got a crash course in electronic equiptment and power suppoly 
Fri Oct 01, 2004 12:30 pm
haha I love that dialouge
But its actually on snopes (I think this thread appeared in jokes once before) and its all true
The computer assistant didn't actually saythe last line, they just explained that it wouldn't work without power, and then on their website, they wrote that they would've loved to have said that
But still... hillarious
But its actually on snopes (I think this thread appeared in jokes once before) and its all true
The computer assistant didn't actually saythe last line, they just explained that it wouldn't work without power, and then on their website, they wrote that they would've loved to have said that
But still... hillarious
Fri Oct 01, 2004 12:53 pm
*snickers* I've heard that one before, but it never fails to amuse me how stupid people can be...
Fri Oct 01, 2004 12:56 pm
I've read that before somewhere tis very funny though
Fri Oct 01, 2004 3:42 pm
You know what is really sad? My dad works in Tech Support and I've heard him speaking to customers on speaker phone before. Some of them are worse than that. >.<
Fri Oct 01, 2004 3:42 pm
Yeah, I've read that before. ^_^ Tis funny.
Re: Some people..
Fri Oct 01, 2004 5:22 pm
Jim wrote:I almost put this in the jokes board, but sadly although being hilarious, its all very very serious
This is the actual dialogue of a former WordPerfect Customer Support
employee.
"Rich Hall computer assistance; may I help you?"
"Yes, well, I'm having trouble with WordPerfect." ....
....
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too danged stupid to own a computer!!"
Hehe, our physics teacher told us that the other day.
Fri Oct 01, 2004 5:26 pm
A devious admin? PPT has it all!
That's kind of rude, but it would be PERFECT if Customer Support was overseas. XD
Jim wrote:"Tell them you're too danged stupid to own a computer!!"
That's kind of rude, but it would be PERFECT if Customer Support was overseas. XD
Fri Oct 01, 2004 6:19 pm
I hate it though, when the tech support people talk to you as though they expect you to be that dumb. Especially when my internet connection goes down, and I know it's a problem on their end not mine, but they refuse to accept that until I've jumped through several unneccessary hoops on my end to prove it to them.