Frozen (question )

[brandedprincess]

Hi

I was frozen for playing games on multiple accounts. I didn't know it was against the rules, but I do know that was my fault for not knowing. Anyway, I sent a frozen form in and I got a reply back the next day saying I can have one account back only. I chose an account and I replied back to the email. This was last week.

My question is, how long will it take to get my account unfrozen? Will I get another email saying when it is done? Should I write them back? If I should write them back, should I just use the frozen form again?

thanks in advance! I hope someone knows the answer!

[unspecialfish]

I've never heard that they'd let you get an account back if you were breaking rules. I would just reply to the email that you got.

[brandedprincess]

Thanks for the reply. I read on the boards on neo that one person had 6 million on 2 accounts, so I thought that was ok. I really didn't know. I know it's my fault.

[shapu]

Well, it's OK to have multiple accounts, but you can't earn money on any account but one - hence the problem.

I'm not sure how long it will take, as I've never encountered this situation before. I suggest re-sending your email requesting the particular account to be unfrozen.

[brandedprincess]

thanks so much for your help!

OH, when you say resend the email, do you mean resend the email they replied to me with or resend another frozen form?

SiouxperEdit: Please do not double post. If you were the last to post and you want to add more, please use the edit button in the lower right of each of your posts. Thank you.

[Shoyru_Lover]

Reply from the one they send you as they receive so much that it helps to have a history of your previous correspondence in the email.

My account was recently frozen and through emails, it was returned within a week.

Different staff will communicate with you differently and expect different things so just communicate with one.

[brandedprincess]

Hey everyone!

Just wanted to let you know, I got my account back!

Thanks for all your help!

[shapu]

Good news!

[MSPP]

It can take anytime from 3 days to 3 years :S