Pink Poogle Toy Forum

I have the html saved for the site, so all the links are in my possession.

Reply from Neopets:
Hello,



Your account was frozen due to one (or more) of the following three reasons: 1) You voluntarily gave your username and password to a password scamming page while attempting to gain neopoints or items; 2) You voluntarily gave your username and password away to a scammer over an instant messaging service or an email in an attempt to gain neopoints, items, trophies, or avatars; or 3) You attempted to download a cheat program that stole your username and password.



After the scammer got into your account, they used it to try to scam other users out of their hard-earned neopoints, items, and pets.



While we do try to return scammed accounts, we will NOT return accounts stolen while attempting to cheat. If this is the second time you have lost your account due to giving your information away, it will not be returned.



Again, we remind you NOT to give your password out to ANYONE for ANY reason and to keep your browsers updated. Also, giving out your instant message information is potentially very dangerous - which is why it is against our Terms & Conditions. Scammers can also steal your information that way.



If you have any other questions, don't forget to include the entire text of this e-mail with your username clearly at the top. This will help me better address your situation.




This has not happened! How dare they lie to me! I am editing my letter and they are going to get a peice of my mind. (The above reply was through e-mail. I will send a snail-mail letter Monday.

Please don't write that letter while angry and say they lied, they probably are not "lying" but made a mistake somewhere.

The message from TNT looks like a template (it contains a lot of "might be"s). I'd just say that you didn't do any of the first 3 things and don't know why they think you did...

This post is good: http://www.pinkpt.com/forum/viewtopic.p ... 070#195070 (Some of those things don't apply to you, of course, and don't copy/paste her examples :p :p )

When (no "if" :p :p ) you get your account back, I'd change the password immediately to something completely different with caps and symbols.... (Yes, symbols are allowed. I remember them as "capital" numbers.)

[lots of edits until 10:43 PM EDT]

Thursday, October 12, 2006

NeoPets, Inc.
P.O. Box 10263
Glendale, CA 91209-0263

To Whom This May Concern:

My name is James removed. I am from removed, North Carolina and my NeoPets account is Nagora. This account was frozen on or around Tuesday, October 10, 2006. I received a reply from Heidi saying that I was frozen because I was scammed. This is not true. I did not give out my password to anyone. I ran a PetPage that listed daily links where users could receive around 15,000 NeoPoints a day. Many users used it and I received around 6000 page views a day! I received a few gifts from users and decided to change my shop to a donation shop. I had items such as snowballs, bit of barbed wire, etc. in my shop for around 1000 NeoPoints. Surprisingly, users actually donated NeoPoints. Feeling generous, I started a ‘Random Act of Kindness’ thing. I selected one person from everyone who bought from my shop, and gave him or her a few rare items. I received around 10-20 NeoMails informing me that this was against the rules. Flabbergasted, I immediately removed this part from my PetPage and e-mailed the Neopets Support. I also asked for some users who visited my site to send in a question to the editorial asking if this was all right. When the Neopian Times came out, sure enough, Ms. Donna had answered my question. I learned that this was in fact a form of scamming! I removed everything on my PetPage that had anything to do with my shop. Then, about three days later, I came home from school and was logged out. I was sort of worried, but hoped that maybe my cookies were somehow cleared. When I logged in, I was presented with the police Chia stating that my account was frozen. There was no reason why on the frozen page. I do not understand why I frozen because it says that I was scammed. I was not scammed and never gave out my password. Here is an excerpt from Heidi’s e-mail:

“Your account was frozen due to one (or more) of the following three reasons: 1) You voluntarily gave your username and password to a password scamming page while attempting to gain neopoints or items; 2) You voluntarily gave your username and password away to a scammer over an instant messaging service or an email in an attempt to gain neopoints, items, trophies, or avatars; or 3) You attempted to download a cheat program that stole your username and password.”

1) I did not give out my password and did not try to gain NeoPoints or items through a scam
2) I do not talk to any friends that play Neopets over IM or e-mail. Also, I did not give out my password to gain items, trophies, or neopoints. I did use a popular trophy guide and followed the directions to get my Snowfight and the Cheat trophy.
3) I did not download anything that was Neopets related except for your toolbar, from your site.

I think that this is not fair. I have played Neopets for over 74 months! I had four great pets and took great care of them. I actually looked forward to coming home and logging on Neopets. Please think about unfreezing my account, or at least respond back with a valid reason of why my account is frozen. I haven’t received any warnings that I can remember. I am always helping out on the Help boards with faerie quests, questions, etc. I was only trying to be kind to people that were kind to me. I was not aware that giving out rare items was against the rules, but when I did find out I immediately removed it!
My account name is Nagora. The registered e-mail address at the time of it being frozen was removed. The e-mail address registered to it before that was removed. My birthday on Nagora is removed. I adopted TohruMaho on removed 2006. I created NHRMC and NHHN and painted them shortly after. CantTouchThis was adopted from the pound. I had approximately removed NeoPoints in my shop till. I had many stocks. I mainly bought them at 1000 shares for 15 NeoPoints. I recently sold 1000 stocks for around 60. I did have many NeoMails in my Inbox saying things such as ‘thanks for the site!’. I had around 10 Neofriends. I did not know any of them personally so I may have more. I recently joined an avatar guild. There were a few trades that were successfully completed in the past few weeks. removed

I hope this is enough information to verify that I am in the owner of Nagora. There are a lot of people out there that were upset that my page was taken down, and that I was frozen. I went on the Help Boards soon after finding my account frozen, and I say people discussing it. I am truly sorry for any troubles I have caused The Neopets Team, and hope that you all can forgive me for anything I may have done. If my account was mistaken for another, then that is fine. Just please unfreeze it! I loved playing Neopets. I have seen Neopets add new worlds, start their first wars, get new pets, heck I have even been a member when Neopets was barely known. I love buying pets from Limited Too and got some from McDonalds; however, if my account remains frozen, then you have lost one very loyal costumer.

I would love to be contacted by mail or e-mail. You may e-mail me (preferred) at removed If you would prefer to contact me by mail, then please send the letter to:

removed

Thank you,

removed