Sun Jan 29, 2006 4:20 am
Sun Jan 29, 2006 4:57 am
Sun Jan 29, 2006 5:49 am
Sun Jan 29, 2006 8:42 am
Sun Jan 29, 2006 8:57 am
Sun Jan 29, 2006 11:03 am
Q wrote:They allow people outside of the US to cancel by emailing their tech support to avoid the cost of calling. If there were a simple cancel button, and your account was compromised, you'd be out of service rather quicklyThey also have a live chat option. It's quite easy to get in touch with them from any country, and they also have a nice help page and FAQ that answer most any question.
They have their T&C available to read, as any other company does when you sign up for their service. Most people don't bother to read, though. It would be much better to read that than what a player says, as it is easy to misconstrue or misinterpret information (which can be done quite innocently).
You know, if that whole kaos business was really that widespread, there would be very few people playing Neopets at the moment. And if Premium support was so hideous, most would not keep paying. I do rather think it's better to look at everything carefully and rely on facts rather than guesses, emotions, and rumours.
Sun Jan 29, 2006 2:43 pm
Dang. What exactly did you snipe to earn you that much? Makes me almost want to get Premium...but I won't.
Sun Jan 29, 2006 3:48 pm
Mon Jan 30, 2006 12:12 am
Mon Jan 30, 2006 12:52 am
kuroro wrote:I was close to taking premium. But then there was the kaos thing and Neopets awefull support came up again.
I live in a foreign country, not the U.S. I can't imagine how hard it must be to get good support from here, if it already hard to get it through the phone. (There was a post that someone called the support, what if information, like personall adress or credit card information got into the wrong hands through a scam, cg, whatever. What would Neopets do? Basically, they said that it was all in your hands and they bore no responsability. That really put me off.)
Plus, the fact that you can only cancel your premium by phone... I mean, no simple cancel button?
I love playing Neopets, don't get me wrong. But I wish for a better support and an easy cancelling feature (played Wow, something like that) before I lay my personal information and money in their hands.
Mon Jan 30, 2006 3:04 am
Tue Jan 31, 2006 1:24 am
Tue Jan 31, 2006 6:42 am
Tue Jan 31, 2006 9:16 am
Q wrote:There is no way for someone to get your personal info if they break into your premium account now, since that information was removed. Plus the actual service is not Neopets, it is with a company called VSI.
One great benefit of Premium: since they can verify who you are when you contact them, if your account has been broken into they can return it to you within the day. There is also a Premium only frozen form, so you can possibly clear up a misunderstanding much faster and get back to playing. (If you've been naughty, though, you'll be iced for good...they don't play favorites with Premiums!)
Tue Jan 31, 2006 10:10 am
kuroro wrote:That's very interesting, thanks Q. I will think it over again. *is tempted again* *but needs to save money too* *sigh*