Pink Poogle Toy Forum

I am a premium user whose yearly renewal has recently come up. This would be automatically billed, but I suspect there has been a problem with the billing, as I have moved and failed to change my billing address with TNT.

When I try to go to the portal page, I get into the admin section of the portal, and that is it. It will not actually allow me to change my address or phone number.

I have tried using the 1-877-neopian phone number listed, but cannot get through (says the number is invalid). It might be because I live in Canada. Can anyone tell me how I can get ahold of them? I have very limited access because of this stupid thing and can only find that one contact number.

I sent silverlilly the international phone number for neo. Perhaps I wasn't the only one. Anyway, she's contacting them now. Let us know how it goes! Hope you're back up and running soon!

In the future, please post questions like this in Neopets Help

Good luck with your premium account silverlilly. I know how difficult it can be to try to contact the premium service.

They got it sorted out. I have no idea what they did or didn't do, but I kept getting asked to re-log in and finally it worked. They gave me 6 free days of premium as compensation (I think it's just that they had to renew my subscription from today, and account renewal was actually supposed to be 6 days ago, or something like that).

Thanks for the phone number!