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Hey TNT! *throws pocky* So the AC is still on, YAY!!! But there's something I'm confused about. I've seen some people who understood it as: 'it's coming next month' where as I understood it as: 'there will be more information next month' so which is it? I'm sure you're aware that it's usually in June, but that doesn't mean that can't be changed. Also, when you say your changing the rules, what does that mean? I won't ask for details because I know you can't give them, but are you changing the format, or are we still stuck with the evil brackets? please clarify both of these things. Thanks in advance. Please remove my username. ~ username removed
Glad you're excited! So first of all, the timeline hasn't changed! We'll be giving you more information next month as the lead up to the event starts, as usual with the press days in mid-May, leading up to sign-ups and warm-ups in late May, before the Cup itself starts in June. Now, we're keeping the brackets (I swear, the intent behind them is good!), but the Altador Cup Committee is seriously evaluating player feedback, as well as the data from previous years, and we will be trying to address some of the issues with them. There's more details to come, but that's all I can tell you for now! Patience, young grasshoppers.

Hey, TNT. So I know that in the last editorial, you mentioned there is a known issue of bots causing lag on the site, which can cause glitches. That's bad. We all have been experiencing the captcha security that was implemented this week. For the first few minutes, I totally understood why you guys did it. But now I'm realizing how much work it takes to use the captcha every. single. time. I want to view a pet's lookup or a userlookup. It's A LOT! The inconvenience just makes me want to stop doing certain things on the site, which stinks. Are the captchas permanent? What's going to happen? ~ gameboyknight
Ideally, no, they aren't permanent. If/when we feel confident that taking them off won't set the bots off again, they'll be gone faster before you can wave them goodbye. But for now, all we know for sure is that they've made a huge impact in stopping these bots from running rampant on those pages, causing issues and lag, and essentially collecting lots of information about your accounts, which is bad (for inactive and active accounts, despite some popular beliefs).

Now, we know it's a lot, and we're sorry about that - trust us we are. It's been months and months of working on the backend to try to find solutions to prevent this, but we finally hit a point where it wasn't an option anymore. It was taking members of support, programming and server teams to work constantly on blocking these programs, freezing the accounts they were using (whether it was their accounts or not) and blocking the IPs these were coming from (which is also very not ideal, because IPs aren't permanent, and can result in legitimate users being IP blocked for reasons that have nothing to do with them).

Now as for the every single time part, we've had a lot of requests to make it less frequent, and we feel ya, but part of what makes this type of captcha so effective in stopping those programs is because there is no bypassing it. They can adapt to limits or timers, and often the method used to "remember" when you've already completed a captcha recently or in that session can be easily bypassed. The way these things are actually effective is when they're all or nothing, so unfortunately we had to go with all

In order to be transparent with our players and fans, we want to inform you of recent reports that have come to our attention regarding an alleged data breach to our Neopets' account database in which a large amount of information from player accounts may have been leaked to third parties. To be clear, this is specific to the Usernames, Passwords, Email Addresses, Birthdates, and Countries tied to player accounts. It does NOT include credit card or payment information.

While we know news like this might be frustrating to our players to learn, we would like to assure all that this breach in security is linked to an incident that occurred in 2012, prior to JumpStart's acquisition of Neopets. In fact, account security has been elevated since Neopets joined the JumpStart family of games. After further investigation and some quick actions by our team, it is becoming clear that a number of the affected accounts are, in fact, inactive and in some cases have already been completely purged from our system.

Although, the impact of this database hack is limited to this single incident, we want all our players to know the facts surrounding these reports and also hope to encourage active players to take the necessary measures toward keeping their accounts secure. On our end, we plan to implement a password reset for all affected players (more info to come).

We appreciate your understanding and patience at this time and invite you to reach out to us through our normal support channels with any questions or concerns you might have regarding this incident or the security of your account. As a quick reminder to avoid facing any further account access related issues in the future, we recommend that you to never share account information to any parties beside TNT and that you keep your account information up to date, resetting your password regularly. Thank you.

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