Frozen - Still Patiently Waiting for Replys, Day 13

[HollyPop]

Yeah, I heard from some other people that some of the staff's email addresses are giving autoresponses now. As far as I know, mailto:bryan@support.neopets.com still works, you could try him.

[secretdude231]

It went through for bryan but no reply yet. In all fairness, I believe I sent it Friday Night or Saturday Morning, so I'll wait a few more days before I rant.

Who else still works?

[hydruxo]

Yeah, I heard from some other people that some of the staff's email addresses are giving autoresponses now. As far as I know, mailto:bryan@support.neopets.com still works, you could try him.

He doesn't have access to all the information required to deal with frozen accounts.

[everconfused]

Secretdude, I think you're going to need to be a little more patient. I know you want your account back or at least a response, and you deserve a real response. But 8 days? Almost no one gets a response that quickly. Think of the sheer number of emails/forms Support must get each day. Even if there were, say, 100 more staff added and all they did was deal with frozen accounts, there would still more than likely be a waiting period for getting an answer. There's just so many people on the site!

I don't know if the person listed can help you. I know there used to be (don't know if there still is) a Brian, he was very helpful in getting my account back after I was scammed. But it did take 2 months. Yes it was very difficult to be patient, yes I was very upset and angry - with the scammer and with myself for falling for the scam (fake login page from a shop .... why and how do people do things like that?!)

I believe most of the support emails are not available for people to just write to a specific person because they were probably being inundated with emails. The proper channel is to fill out the autoform, get a response from someone and then contact that person. And hope that you are able to get your account back.

The only direct email I really miss is the abuse @ address - that really came in handy if I was cruising ebay and found a bad auction. I would just copy and paste the url and other information for the auction into an email and send it off. Usually the auction would be pulled within a day. I just felt like it was the right thing to do, to try to stop those sorts of auctions.

[Alex]

*sigh*

I wish you luck. I waited for 16 months for a response, and I didn't get one - not even an automated one.

I've been unfrozen, in the last week, but it's not via the support department. I would say how, but I really don't want that member of staff to be flooded. The only reason I went to them was out of sheer frustration.

[secretdude231]

*sigh*

I wish you luck. I waited for 16 months for a response, and I didn't get one - not even an automated one.

I've been unfrozen, in the last week, but it's not via the support department. I would say how, but I really don't want that member of staff to be flooded. The only reason I went to them was out of sheer frustration.

Congrats on being unfrozen, I respect your wishes that you dont want to mention the name of the person.

I just find it wierd that it wasn't a support staff that are meant to help people, but a another staff member whose job wasnt specific as support.


everconfused: You are probably right that I need to be patient. I
've only recieved one reply so far, from Bryan, but he does not have the proper access. :|

I've have had a bad experience with the auto form in the past. I sent in a query about a missing password case with a twist that the email address area said none. It sent an auto reply to use the lost password recovery box, which does not help because the email said none and the lost password recovery would go nowhere. I asked for further assistance and I never got a reply back -_-.

[alombar42]

I waited for 16 months for a response, and I didn't get one - not even an automated one.
I've been unfrozen, in the last week, but it's not via the support department.
...

You were ignored for 16 months and you accepted the account back?
I am impressed

[Alex]

Congrats on being unfrozen, I respect your wishes that you dont want to mention the name of the person.

I just find it wierd that it wasn't a support staff that are meant to help people, but a another staff member whose job wasnt specific as support.

Thanks It's not really that I don't want to mention them, it's more I'm trying to save them being flooded with begging messages.

It wasn't a support staff, but someone who is able to unfreeze accounts etc. I don't think they actually handle that kind of thing from what I've seen normally, though.

I waited for 16 months for a response, and I didn't get one - not even an automated one.
I've been unfrozen, in the last week, but it's not via the support department.
...

You were ignored for 16 months and you accepted the account back?
I am impressed

Yeah, because I wanted for memory's sake After all, I was the one who kept contacting them

[raudf]

I, like Morningstar, hate to be a doomsayer of the extreme.. but I've been frozen for over a year and heard very little back on it, in spite of all attempts. The autoform is the world's biggest joke.. fill it out once and then send a snail-mail.. because it doesn't allow you to tell your side of the story, if it even gets read. Email all the staff, one at a time, while waiting for the snail-mail.
On the other foot, I'm saying good luck, and yes, I really mean it, because you might be one of those exceptions that give the rest of us hope!

[secretdude231]

Gulp! I recieved a reply, but its a doomsday sign

":( Unfortunetly, the account cannot be unfrozen."

I'm going to keep trying, but if one staff member tells me that, its not a good sign for others.

[secretdude231]

my luck gets better just lost around 600k trying to bid on an auction after the lag kicked in. It took the bid, but when i left, my money was gone but i got no bid.