Contacting TNT :(

[hpfanfiction]

Hi fellow neopians. Just wondering, how long does it take to get a response from TNT? Because I have sent 3 complaints regarding a glitch at the auction house which took place last month at 9.01NST (can't remember the exact date unfortunately) . As a loyal player for more than 5 years, I was bidding on a fairie paint brush and the server registered my bid of 570.5k pure twice, leaving me with NEGATIVE 200,000 neopoints! When the auction ended, I was only refunded one of these bids, and therefore I lost 570.5k pure through no fault of my own . I have almost lost hope of receiving the neopoints back (even though I have almost all the required details- ie seller's username, lot number etc). Can anyone offer me advise to contribute to my (admittedly dying) hope of getting my neopoints back? Thanks hpfanficton

[Katherine]

Maybe e-mailone staff ember and explain to them?

[hpfanfiction]

Thanks for the good idea but I don't have any of their email addresses unfortunately. I already tried contacting them through neomail, but both donna and borovan only accept mail from neofriends. If you have their (or any other staff member's ) address I would really appreciate it if you could post it here.

EDIT: Sorry if I didn't make it clear earlier, but I've already tried using the complaint form direct to TNT three times in the last month with no success

[Katherine]

mailto:brandon@supportneopets.com is one I think.

[hpfanfiction]

Just sent a courteous email explaining the problem, with proof and exact details (including the date/time NST ). Thanks again and fingers crossed for a response.

EDIT: is there a dot between support and neopets? Because on another forum, somebody posted the address as mailto:brandon@support.neopets.com

[xerashigreens]

i believe there is a dot...but you should try emailing both then you'll find out if one returns as a "not email"

[aeiouna]

You could try neomailing Greg (flighttime)

[hpfanfiction]

Thanks but unfortunately greg/flighttime only accepts neomail from neofriends.

[stampsyne]

You have to e-mail them, not neomail them.

[hpfanfiction]

You have to e-mail them, not neomail them.

Ok, but do you know any other staff members' email address (apart from brandon's). Thanks

[xerashigreens]

is the email mailto:flighttime@support.neopets.com?

[hpfanfiction]

is the email mailto:flighttime@support.neopets.com?

yep tried it yesterday and got an automatic email from neopets asking me to use the contact form (again! ). thanks anyway- hopefully brandon or TNT respond eventually. Will keep you posted on how it goes.

[hpfanfiction]

Considering I haven't received any sort of reply/confirmation that they have looked at my messages over the last 3 weeks, do you think that they 1. haven't received them for some reason
2. are too busy to attend to the glitch
or 3. ignoring me because they don't believe me

Just wondering, have other people ever had problems contacting TNT in the past?

[Dustin]

Seriously, don't expect a reply.
I've filled out forms before, and only gotten a reply saying WHY my account was frozen.
But when my last account was frozen a few months ago, I got no reply. At all.
I wouldn't bother though. Really.
It's a waste of your time.

I still wouldnt expect a reply, no matter what. Filling out forms for anything is useless.

[hpfanfiction]

Ok