Automatic Submission Form - Frozen Accounts

Eechye · **Posted:** Wed Jul 18, 2007 1:45 am

I was Frozen yesterday with this message in my account login screen

Quote:

This account was one of many being used by the same user to earn Neopoints and items.

I did not do anything nor i have a side account to play Neopets but i think this might be the a few reason why i was Frozen

1. Went into Neopets Without Loging In Using PSP Wi-Fi with Wireless Connection from another person when my Internet was down

2. My Old Main Account Registering Under the same email but i have lost my old main account Birthday date and hasn't been logging in since Last Year

3. Log in on School computer to check training academy, Some other user have log into the School Computer and do dailies stuff there

4. Using broadband Connection, IP Changes

I was wondering how long will they take to reply, and was wondering how long i have to wait till i sent in another request

Thanks for the help

MarchingDuck · **Posted:** Wed Jul 18, 2007 2:16 am

lol I tell everyone this:
email neopets, explain to them everything and tell them that there is no reason for your account to be frozen if you have broken no rules.

it might take them some time to get back to you, but definately try.

best wishes!

Eechye · **Posted:** Wed Jul 18, 2007 7:26 am

Thanks

I highly dodut that Option 3 is behind this, Seeing as my schoolmate do dailes there and they have no connection at home, they even buy some stuff from my restocking sale and TNT most likely thought this few account are connected sending though money Etc

I be waiting for the reply in a few day time

Mongrel · **Posted:** Wed Jul 18, 2007 6:52 pm

Actually, I was thinking that option 3 sounded like the most likely reason. I've heard that a school wound up blocking Neopets because all the students who logged in at school were frozen for exploiting multiple accounts.

MarchingDuck · **Posted:** Wed Jul 18, 2007 7:02 pm

Moongewl wrote:

Actually, I was thinking that option 3 sounded like the most likely reason. I've heard that a school wound up blocking Neopets because all the students who logged in at school were frozen for exploiting multiple accounts.

it seems like alot of people using school networks have had problems lately with multiple account usage (when in reality they did nothing wrong).

my roommate never had a problem, but I suppose she's one of the lucky ones.

Eechye · **Posted:** Wed Jul 18, 2007 11:13 pm

Since most school use one big cable to connect to all PC, all the IP are the same

I send in 2 email incase Hotmail doesn't work so i use Gmail

In the mean time i will try and recover my old main account which hasn't log in for 2 year lol

Kiyone · **Posted:** Thu Jul 19, 2007 4:21 am

If an account has been inactive for too long, they won't unfreeze it.

MarchingDuck · **Posted:** Thu Jul 19, 2007 4:40 am

Kiyone wrote:

If an account has been inactive for too long, they won't unfreeze it.

not true.

mine was inactive for almost 4 years. I explained to them that I was a new Uni student then and trying to adjust to alot of things. I gave them a list of my neofriends, items i have and other private account info.

& just like that, instant password retrevial! I was able to use my old account again.

neobeth · **Posted:** Thu Jul 19, 2007 4:48 am

They stated in the editorial some time ago that they were going to start deleting inactive accounts. I suppose they have not gotten around to actually doing it yet..

afyapardess · **Posted:** Thu Jul 19, 2007 9:26 am

neobeth wrote:

They stated in the editorial some time ago that they were going to start deleting inactive accounts. I suppose they have not gotten around to actually doing it yet..

They did at least once. When I originally went to sign up with Neopets over four years ago, the username I wanted was taken. However if I look up that account now, it is only eight months old. I think they ran a purge of accounts that had been frozen for several years.

Eechye, I'm sorry this has happened to you. Have all your accounts been frozen, or just your main? Are there any other accounts you log into at all, from any computer? Hopefully if you explain your case to TNT politely and clearly, they will put things back as they should be.

Eechye · **Posted:** Thu Jul 19, 2007 3:05 pm

afyapardess wrote:

neobeth wrote:

They stated in the editorial some time ago that they were going to start deleting inactive accounts. I suppose they have not gotten around to actually doing it yet..

They did at least once. When I originally went to sign up with Neopets over four years ago, the username I wanted was taken. However if I look up that account now, it is only eight months old. I think they ran a purge of accounts that had been frozen for several years.

Eechye, I'm sorry this has happened to you. Have all your accounts been frozen, or just your main? Are there any other accounts you log into at all, from any computer? Hopefully if you explain your case to TNT politely and clearly, they will put things back as they should be.

There was only 1 account i am controlloing which is my main, There no other account except i creat Eckzr as a side account but not doing daily, I Log in my Main Account most of the time at home and sometime during recess time at school

Now the problem is, It was actually my friend fault, He did use 2 account to earn money and play it at school, while buying some stuff from my restocking, TNT trace the Log and freeze anyone who come with contact with him.

I have explain to them what happan, and told them to check my IP log and stuff

Quote:

Hello,

Thanks for your inquiry. You should have access to your account now.

Again, we remind you NOT to give your password out to ANYONE for ANY reason and to keep your browsers updated. You should not use something obvious for your password like the word Neopets, your username or real name, qwerty, asdfg and something like 12345. Please choose something only YOU will know! And as obvious as this might sound, DON'T use an old password! We recommend that your password include both letters and numbers, and that it not be a simple dictionary word that another user could easily guess. This way your account (and your pets!) will be safe. Also, giving out your instant message information is potentially very dangerous - which is why it is against our Terms & Conditions (http://www.neopets.com/terms.phtml). Scammers can also steal your information that way.

And if you were scammed, we cannot return any possibly missing pets, items or neopoints.

If you have any other questions, don't forget to include the entire text of this e-mail with your username clearly at the top. This will help me better address your situation.

Katie D.
katied@support.neopets.com
[/QUOTE]

Account got unfrozen, At least there are reasonable enough

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