Pink Poogle Toy Forum

Hello,

Your account was frozen due to one (or more) of the following three reasons: 1) You voluntarily gave your username and password to a password scamming page while attempting to gain neopoints or items; 2) You voluntarily gave your username and password away to a scammer over an instant messaging service or an email in an attempt to gain neopoints, items, trophies, or avatars; or 3) You attempted to download a cheat program that stole your username and password.

After the scammer got into your account, they used it to try to scam other users out of their hard-earned neopoints, items, and pets.

While we do try to return scammed accounts, we will NOT return accounts stolen while attempting to cheat. If this is the second time you have lost your account due to giving your information away, it will not be returned.

Again, we remind you NOT to give your password out to ANYONE for ANY reason and to keep your browsers updated. Also, giving out your instant message information is potentially very dangerous - which is why it is against our Terms & Conditions. Scammers can also steal your information that way.

If you have any other questions, don't forget to include the entire text of this e-mail with your username clearly at the top. This will help me better address your situation.

Hi,

Thank you for your very quick response.

I can indeed verify that I do not cheat nor have ever attempted to cheat. All my neopoints are derived from quasi daily purchases at the stock market. (A slow but steady increase in neopoints over time.)

This is also the first time my account has ever been lost. To be on the safe side and to ensure that this won't happen again, I will run a scan through my computers for spyware and viruses to doubly check that it is not anything on my computer.

For the account reference, my IP is ************* and I have only accessed my account from this IP in the past few years.

Hello,

Thanks for your email. Unfortunately, the information you provided does not match any in our records. If you cannot give us the correct info requested, we will not release any information about the account in question.

If you cannot provide: the correct birth date for this username, previous passwords in the account that only the person who created it would know, provide or write from the email address that created the account, list pet equipment, stocks you have bought, active trades or auctions you have, names on your Neofriends list, etc ... we will have to consider this issue closed.

If you have any other questions, don't forget to include the entire text of this e-mail with your username clearly at the top. This will help us better address your situation.

Aww thanks guys.

Hopefully it won't need to come to that however. Moderator 1 replied to my email this morning asking me some account verification details which I just sent back a reply.

If things all go well, I should have my account back by the end of the week.

Looks like I'm one of those lucky ones that had the account return very fast.

From what I've seen and heard recently, this is the most common experience. 9 out of 10 of the people who claim they were unfairly frozen were NOT unfairly frozen. They may have broken a rule without realizing it, but they did break the rule. Autofreezes were ended YEARS ago (and I wonder whether anyone was actually permanently frozen for things like the Volcano Run glitch, etc).

If you truly didn't break the rules, in this day and age, you will get your account back.