Mad mad mad at neopets premium!!!!

[xjox]

I just signed up to neopets premium and downloaded the software for their dial up service only to find that, they dont have any access numbers for the UK.....or infact any other country apart from the USA! At some point of me filling in forms saying that im from England you would have thought it would have mentioned the fact that, although I can download it and PAY for it.... I cant actually USE it!! Ooooooh they make me mad!

[TheClone]

I hope you have a good long distance plan.

[xjox]

lol actually I do.....but Im not paying for the darn thing twice! The thing is on the website it says it is for international customers too.......grrrrr

[Fiddelysquat]

You need to contact them about that. That's ridiculous!

[Crescendo]

That IS ridiculous. Pfft. Fiddelysquat, as usual, is right about this.

[rbpnmn]

I would go to the battledomw and let out some steam!

[xjox]

You need to contact them about that. That's ridiculous!

Ive emailed them but this is neopets were talking about! I expect a response around christmas.......next year!

[Runevalkyrie]

I would think the "international" would only apply to the webmail service (the Terms of Service only mentions an extended hourly roaming fee outside of the US and Canada) I don't think that even complaining to them would do any good in this case.

[xjox]

I would think the "international" would only apply to the webmail service (the Terms of Service only mentions an extended hourly roaming fee outside of the US and Canada) I don't think that even complaining to them would do any good in this case.

If thats the case then they should really make it clearer, even going through all of the FAQ's there is nothing to say that Dial up is only for US citizens. When you sign up you have to select which country you are from so you would expect it to come up with a warning or something if you cant use all of the features, particularly the main feature!

Ah well at least its a free trial so I havent lost anything!

Call Charges

Provider is not responsible for call charges associated with User’s use of the Service. Please verify the location of the POP selected in relation User’s dialing area. City names and area codes are not necessarily complete indicators of the locality (toll free access) of a POP to User’s calling area. In some countries, local calls are metered for certain locations. For additional assistance on determining these charges, please contact the local telephone company for applicable tariffs.

It clearly says here in some countries local calls may be metered, well dialling the US from the UK isnt local! So I may argue this with them....We'll see!

[adamgnome7]

Hmm, e-mail Bryan or Marc, one of them actually have human responses. Find there email in the old topic about human responces

[SierraRaven]

I kind of doubt that Neopets' Customer Service employees are going to be handling the support issues of the dial-up ISP program. Since Velocity is the actual Internet Service Provider, their personnel are most likely the ones who will respond to dial-up support questions and concerns.

[avvelenare]

If you are charged, be sure to dispute it with your credit card company. In most cases, you won't be held liable for the charge, especially if you never received the service.

[Adam loves Hilary Duff]

Hmm, e-mail Bryan or Marc, one of them actually have human responses. Find there email in the old topic about human responces

I thought it was Marcs that gives human responces.

[Moogum]

Hmm, e-mail Bryan or Marc, one of them actually have human responses. Find there email in the old topic about human responces

I thought it was Marcs that gives human responces.

mailto:marc@neopets.com and mailto:marcs@neopets.com are the same person, if that is what you're saying.

[Shoyru_Lover]

Hmm, I sympathize with you on that, neopets needs to make it clearer. Let that be a lesson to us all, read the fine print people!